Refund policy

Return & Refund Policy

Last Updated: August 14, 2026

At BabyBug Store, we want every order to arrive safely and exactly as expected. If you receive a damaged, defective, or incorrect item, we're here to help.

1. Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

  • You received a wrong or different product.

  • The product arrived damaged.

  • The product is defective or does not function as intended.

  • The product is significantly different from its description on our website.

To be eligible, the product must be unused and in its original condition and packaging, with all accessories, tags, and components included where applicable.

2. Hygiene & Baby Products

Because many of our products are intended for babies and involve feeding, personal care, or hygiene, we cannot accept returns of products that have been opened, used, washed, sterilized, or otherwise handled after delivery.

This includes, but is not limited to:

  • Baby bottles and feeders

  • Nipples and bottle accessories

  • Pacifiers

  • Teethers

  • Breastfeeding accessories

  • Baby grooming products

  • Baby hygiene products

  • Other products where opening or use may compromise hygiene

If a product is defective or arrives damaged, please contact us before using it so that we can assess the issue.

3. Damaged or Incorrect Products

Please check your package when you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Your name

  • A description of the problem

  • Clear photos of the product

  • Clear photos of the packaging

  • A video where necessary to demonstrate a defect

Our team will review the claim and, if approved, may provide a replacement, exchange, store credit, or refund, depending on the circumstances.

4. Change of Mind

We do not offer returns simply because you changed your mind, ordered the wrong item, or no longer require the product.

Any exception will be considered at the discretion of BabyBug Store and may be subject to return delivery charges.

5. Refunds

Once your return or refund request has been approved, we will process the applicable refund.

The refund will generally cover the amount paid for the eligible product.

Original delivery charges are non-refundable, except where the return is caused by an error on our part, such as sending the wrong product or an item that arrived damaged or defective.

Refund processing times may vary depending on the payment method and financial institution.

6. Return Shipping

If the return is approved because:

  • We sent the wrong product, or

  • The product arrived damaged or defective,

BabyBug Store may cover the reasonable return shipping cost.

For any return approved for another reason, the customer may be responsible for the return shipping cost.

7. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing it.

We will try our best to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has been processed, packed, or shipped.

Once an order has been shipped, this Return & Refund Policy will apply.

8. How to Request a Return or Refund

To request a return, exchange, replacement, or refund, contact us with your order details.

Email: babybugstore.pk@gmail.com
Call / WhatsApp: +92 371 6723262

Please include your order number, the reason for your request, and photographs or videos where applicable.

Our customer support team will review your request and guide you through the next steps.

9. Refund Approval

All return and refund requests are subject to review.

BabyBug Store reserves the right to decline a request where:

  • The return period has expired.

  • The product has been used or damaged by the customer.

  • The product is missing its original packaging or components.

  • There is evidence of misuse or improper handling.

  • The product is a hygiene-sensitive item that has been opened or used.

  • The request does not meet the conditions of this policy.

Nothing in this policy is intended to remove or restrict any rights that consumers may have under applicable law.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

BabyBug Store
Email: babybugstore.pk@gmail.com
Phone / WhatsApp: +92 371 6723262

We’re happy to help and will do our best to resolve genuine issues fairly and efficiently.