Shipping policy

Shipping Policy

Last Updated: August 14, 2026

At BabyBug Store, we work hard to make sure your order reaches you safely and on time. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Order Processing

Orders are processed after they have been successfully placed and confirmed.

Most orders are processed within 1–2 working days. During sales, promotions, holidays, or periods of high order volume, processing may take longer.

If there is a significant delay with your order, we will contact you using the information provided at checkout.

2. Delivery Areas

We currently offer delivery across Pakistan, subject to courier availability in your area.

Some remote areas may require additional delivery time.

3. Estimated Delivery Time

Estimated delivery times are:

  • Major cities: 2–5 working days

  • Other areas: 3–7 working days

  • Remote areas: Delivery may take additional time depending on courier coverage.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated to you before your order is confirmed.

From time to time, BabyBug Store may offer free shipping promotions. Any such offer will be subject to the terms and conditions of the specific promotion.

5. Cash on Delivery

Where available, customers may choose Cash on Delivery (COD) as their payment method.

For COD orders, please make sure that someone is available at the delivery address to receive the package and make the required payment.

6. Accurate Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please make sure your:

  • Full name

  • Phone number

  • House/building number

  • Street/area

  • City

  • Delivery instructions

are correct.

BabyBug Store is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Courier Delays

Once your order has been handed over to the courier, delivery may be affected by circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Traffic or road closures

  • Courier delays

  • High order volumes

  • Natural disasters

  • Other unforeseen circumstances

We will do our best to assist you if a delivery is delayed.

8. Failed Delivery

If a courier is unable to deliver your order because the customer is unavailable, cannot be contacted, refuses the package, or provides an incorrect address, the order may be returned to BabyBug Store.

Additional shipping charges may apply if the customer requests another delivery attempt.

9. Damaged Packages

If your package appears damaged when delivered, we recommend taking photographs or videos of the package before opening it, where possible.

If the product inside is damaged or defective, please contact us within 7 days of receiving your order.

For more information, please see our Return & Refund Policy.

10. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

11. Contact Us

If you have any questions about your order or delivery, please contact us:

BabyBug Store
Email: babybugstore.pk@gmail.com
Phone / WhatsApp: +92 371 6723262

Please provide your order number when contacting us about an existing order.